Returns & Exchanges
At KETTLER, we want you to be completely satisfied with your home and garden equipment. If your purchase doesn't meet your expectations, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully disassemble your equipment and place it back in its original packaging, ensuring all hardware, tools, and manuals are included.
Schedule Collection
For large furniture or fitness equipment, we will arrange a professional courier to collect the items directly from your home at a scheduled time.
Inspection and Refund
Once our warehouse team verifies the condition of the returned goods, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing