Frequently Asked Questions
Everything you need to know about our premium home and garden furniture.
What materials are used in KETTLER outdoor furniture?
We use high-quality, weather-resistant materials including powder-coated aluminum, synthetic wicker, and FSC-certified wood to ensure durability and style for your home.
How long does shipping take for large furniture items?
Standard delivery for large furniture sets typically takes 7-10 business days. You will receive a tracking link and a scheduled delivery window once your order leaves our warehouse.
Do you offer a warranty on your products?
Yes, all KETTLER products come with a comprehensive manufacturer's warranty. Most furniture frames are covered for 3 years, while cushions and accessories typically carry a 12-month warranty.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please note that return shipping costs for large furniture items may apply unless the product is defective.
How should I maintain my KETTLER furniture during winter?
While our furniture is designed to be weather-resistant, we recommend using our tailored breathable covers or storing cushions in a dry place during the winter months to prolong the life of the product.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna for larger home investments.